Fuel supplier companies especially mobile fuel suppliers deal with customers scattered far and wide. The majority of customers are hospitals, movie theaters, and malls where the power backup sources are fuel-based generators. To supply fuel to these distant customers as well as drive their sales efforts, the company employs a large number of field agents to meet the demand. The company's field force is critical to its operations, as it is responsible for ensuring that fuel is delivered safely and efficiently. However, managing a large field force can be challenging without a good field force monitoring solution.
One of India's largest mobile fuel suppliers has chosen Imprint as their workforce management solution provider. The decision to trust Imprint for managing the workforce is based on several reasons, including the need for efficient and effective management of a large and diverse workforce, the desire to improve productivity, and the need for accurate data analysis and reporting.
Reasons why the big fuel suppliers need a good automated field force management solution?
- It is understood that customers who need fuel delivery are located across vast geographical areas, spread over the entire city. That makes it difficult to keep a track of daily activity and visits of the field agents who visit these customers. This needs to be monitored for smooth sales activities and ensuring complete customer satisfaction.
- It gets too difficult for sales agents to capture customer information and inputs manually. Chances are quite high of filled forms and papers getting misplaced.
- Advanced planning of routes for individual field agents is quite tiring and full of confusion. Moreover, if there arises a new demand for fuel, the whole planning gets disturbed, and communicating a new route over the phone is next to impossible. This wastes a lot of time.
- Without a GPS, there are no means to track these agents or the distance covered by them. Without any such details, managers have to agree with the bills that the service agents present before them. This leads to huge losses for fuel companies.
How Imprint Solves the Fuel Suppliers’ Workforce Chaos With Its Unmatched Features:
- Dynamic forms have enabled service agents to fill and edit customer information accurately. And its real-time update is also accessible to the sales manager for any action points.
- Any instant demand of fuel refill to an additional customer during the trip can be managed by the route optimization feature. It can reschedule the route on the go.
- Imprint helps in maintaining clients' databases, and customers of a particular geographical area can be assessed based on their fuel requirements. This helps in making strategic decisions for better sales performance.
- The Trip mode in Imprint records the complete route taken for traveling and delivery of fuel. The automated trip calculation is done and reimbursements are made accordingly.
- Imprint allows easy communication with team members to broadcast important information or allocate any urgent tasks to field sales agents in the vicinity.
- Managers get to know the minutes of meetings in real-time, which helps them to make quick decisions.
Since fuel service operations are completely service agents dependent, it becomes immensely important to keep track of them. Helping them perform better with workforce automation tools can surely lead to better business productivity. Imprint field force management solution not only aids the managers in monitoring day-to-day activities and achievements of the team, but also empowers field agents to fulfill their tasks with greater ease and efficiency.
Conclusion
Imprint's workforce management solution has aided not just fuel supply companies but many businesses from Fintech, Diagnostics labs, Infrastructure companies to those looking to enhance ROI of their Direct Sales operations. Adopting Imprint has resulted in improving productivity, increased efficiency, and better employee engagement for many more such businesses. With Imprint's cloud-based solution, the company has been able to centralize its client database and automate its processes, resulting in higher customer satisfaction, more accurate reporting and improved decision-making. It is clear why one of India's largest mobile fuel suppliers trusts Imprint for managing its field work force, and it is likely that other companies in the region will follow suit. To know how Imprint would be helpful to your enterprise, log in to www.imprintai.us or schedule a demo right away!
FAQs
1. What are the objectives of field force management?
The field force management system focuses on increasing its workforce's productivity, automating management operations, and enhancing the customer experience.
2. What is Field Force Automation and how it improves efficiency?
Field force automation serves as a parallel communication between enterprise management and field agents. The data is digitally recorded eliminating manual data entry and making the process error-free.
3. What is field force optimization?
Field force optimization works on improving workforce productivity with features like auto job allocation. The client's and sales agent's locations are mapped and the nearest client is allotted to the field agent.
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4. Who benefits from workforce management?
- Field agents need client site routes and tasks to be performed on a day.
- HR dept, who manages the calculation of payroll with leaves applied accordingly.
- Managers, with operational responsibility for combining operations, resources, and employees.
- Top managers, need reports and real-time monitoring of field agents.