Industry

Telecom companies need to maintain a robust field workforce that not only manages the formalities of making new customers but also caters to the day-to-day service-related issues to maintain seamless communication across various channels for their consumers. The vast telecom infrastructure including towers & underground cables require dedicated manpower with quick reaction.With innumerable tasks and customers to be handled on a daily basis, maintaining schedules of a large workforce across geographical locations can be a huge challenge. Add to this the maintenance of documents, client histories and range of technical problems, and the task of field agents and their managers becomes extremely stressful and tedious.

With the introduction of new drugs and medicines at a rapid pace, pharma companies depend on their medical representatives (MRs) or field service agents for spreading the word, taking feedback from doctors and gaining market insights through field visits. The MRs need to meticulously plan their visits to a large number of doctors spread across the city as well as gather and save business insights from each visit to help the managers plan future business strategy. Proper coordination & communication between the field workforce and sales managers can be crucial for business growth and expansion.

Fast Moving Consumer Goods (FMCG) industry prospers on the strength of its field workforce that visits dealers & retailers to deliver and promote a range of products that are sold to the end consumers. Covering large geographical areas, route optimization, client feedback, lead management and customer profiling require huge amounts of time, effort and analysis. Since most products are fast moving with low shelf lives, understanding customer behavior and gathering market intelligence on a regular basis is of utmost importance for sustained profits. Accurate stock monitoring, order processing and sales insights from each area are essential to ensure better ROI and customer satisfaction.

Building & Construction industries employs a fleet of vehicles that range from trucks & trailers to JCBs, cranes, etc. which are used for transporting men & material from site to site or assist with heavy duty tasks like dredging and lifting. Optimum deployment of vehicles between sites and keeping a check on their movement to prevent misuse are essential to save cost. Heavy equipment parked on the construction sites needs to protected against theft and unintended usage by errant staff. Vehicle maintenance, fuel costs and driver behavior need to be monitored regularly to save costs.

Transport & Supply Chain companies need to ensure safe, fast and timely delivery of assets that include raw materials, finished products and a range of shipments. Keeping a track of the fleet is essential to avoid delay, damage or theft of the transported goods. Well maintained vehicles, reliable drivers and timely delivery are the key to earn confidence of the clients. Two-way communication with the drivers needs to be maintained to help with re-routing or notifying them about any change in plans.