It is a known fact that Imprint AI is primarily aimed at simplifying the workforce equation with an end-to-end workforce management solution. Imprint has simplified the workforce management of over 1000 plus sales managers, innumerable field agents and it is trusted by over 100 customers across three continents. With the dynamicity and the rapid changes of the market as well as the demands of the market, Imprint too is dynamic and ever evolving. The constant endeavor is to expand the features and employ the latest technologies so that workforce management is simplified and revolutionized.
That being said, apart from the existing features, Imprint has come with a host of new features and what is noteworthy is, it is yet to come with more. Let us now consider the exciting features that Imprint has come up with:-
1. VOIP calling feature with power dialler- In this feature, a dedicated number is allotted which is to be used for inbound and outbound calls by the sales team. This feature gives a unique identity to the customer, aids in segregating the customer profile. With Imprint, VOIP calling feature with power dialler, leads can be captured, customers across the globe will receive prompt responses. Further, the complete customer and sales agent communication is recorded and it remains accessible for audits and future references. It also ensures that no leads or customer contacts are lost owing to the high churn ratio of sales agents, as every detail is available in the central database at all times.
2. Social Media Fetch- A brand new feature by Imprint, the social media fetch. One of the prominent problems is that when someone needs information regarding a prospective or a new client, they need to meticulously search through all the social media handles. With Imprint, all the information regarding the social handles of an individual can be fetched in the app making workforce management all the more convenient. With Imprint, one can be better equipped with all the requisite information regarding a client beforehand and be better prepared to handle important meetings and daily client visits.
3. Smart cross platform communication- One of the vital features of Imprint that places it ahead of competition, is that of smart e-mail tracking and cross platform communication. This ensures that the interactions of the existing consumers as well as the prospective consumers are captured from all possible messengers and communication mediums. In this way no leads are lost, providing a response becomes convenient and the conversations remain accessible for audits as well as future reference. This feature, now, is advanced and more prominent. With the new update of Imprint's cross platform communication, all the messages of a consumer across all the social handles will be available on the agent/manager dashboard, and client queries/tickets would be allotted to available agents automatically.
With this update, responding to clients and keeping a tap on all of their socials become easier and more effective. Not only does this allow smarter communication but it also allows better preparation prior to client visits or interactions.
Imprint already has some of the finest features such as attendance management, expense management, knowledge base management, document management and lead management. It also allows integrated digital communication along with a unique video conferencing solution, DialTM. Further, these added features are all set to empower your workforce management with the power of automation and ease workforce management on a holistic level.
What is more exciting? This is not all. Imprint has a road map which involves a whole range of exciting updates. Stay tuned for the best and the latest of workforce management solutions.