Field workforce management is also referred to as field force automation. It is a sub-discipline of field service management. This is an aspect a good number of people are unaware of. However, the aspect of field workforce management is of utmost importance to businesses irrespective of their industry or their site. The management of field operations in the industries that are asset-intensive can be very challenging and costly. An efficient field workforce management can be instrumental to the holistic growth of business. Today, more and more companies need centralized systems for field workforce management to improve visibility on daily tasks of field agents, thereby significantly improving overall productivity & efficiency. In the increasingly digitally-driven business landscape, workforce automation is poised to be the true game changer.
Meaning of Field Workforce Management
Field workforce management is the process by which employees of an organization are supervised and assisted on-the-go. In simple words, it refers to overseeing field agents, client visits and daily tasks in real time. Field workforce management incorporates 24x7 communication with the concerned field workers, scheduling and assigning work orders, managing product inventory, dispatching field agents to new assignments and collecting relevant data from client visits. By optimizing field workforce management companies can enhance productivity and ROI by streamlining workflows.Field workforce management does not merely deal with the field workers on the site. It is also equally beneficial for managers and administrative staff monitoring the leads and managing various tasks . With the increasing dynamicity of the market, field service has become complicated which has a direct impact on the field workforce management. If we consider the post pandemic scenario, field service has suffered considerably and the market has become thoroughly digitized. Therefore, we are aware that the pattern of field service has undergone a drastic change. It is implied that if the aspect of field service undergoes a change, inevitably the field workforce management changes too.
Field workforce management in various industries
Field workforce management is predominantly needed in the industries where field service is required. In the contemporary scenario, more or less, every industry requires field service. For some industries the aspect of field service is subjective while for some industries it is an absolute necessity. Depending on the needs and the requirements of an industry or a company, field workforce management can be employed to enhance sales, productivity and customer satisfaction. There are some sectors where field service and field workforce management are of utmost importance.Industries such as telecom, BFSIs, mobile healthcare, real estate and sales began employing field workforce management. They further employ several strategies to enhance their field workforce management such as blending of work forces, flexible work patterns, etc. This has led to an increased amount of productivity as well as results. Existing industries and emerging industries need proper field workforce management and the appropriate strategy concerning their niche.
Benefits of employing a Field Workforce Management tool
To ensure the best field workforce management, one requires the right strategy, the right set of tools and optimum considerations. When a company is furnished with the mentioned criteria, field workforce management is enhanced. This is why companies should invest in the right tool for their field workforce management. A right field workforce management tools help a venture in the following ways:-Increased productivity- Modern tools that are designed to boost up field workforce management replace the conventional method. The conventional method of field workforce management is manual, laborious and time consuming. Employing an advanced workforce automation tool and replacing tedious traditional methods make field workforce management convenient, less expensive and less time consuming.
Improved visibility- A good CRM based software will act as a boost to the field workforce management & monitoring. This is because the software not only keeps the activities of filed workforce, but also simplifies maintenance of records. With a good CRM software one can conveniently track, collect and analyse crucial data such as field notes, job completion timings, expenses. This helps in maintaining updated client records and making better business decisions.
Positive Employee experience- Smart field workforce management tools and strategies result in easing out the burden of the managers as well as concerned workers. They will be furnished with easy access to resources. They will be able to communicate effectively and receive schedules from a centralised place. This will ensure time management and enhance productivity which will result in the optimum satisfaction of the existing consumers. Further, it attracts more prospective consumers.
Management of expenses- More efficient dispatching, scheduling, communication, inventory management implies that the overhead cost goes down. This aids the management of expenses.
Challenges faced in Field Workforce Management
In majority of the companies field workforce management procedures are not optimized and therefore they are not efficient. This is because most of the industries are not aware of this aspect. Most of the industries rely heavily on Field service however they are not acquainted with field workforce management. Therefore, they mostly fail to obtain the right tools and employ the right strategies.How can Imprint AI help in the aspect of field workforce management? Imprint AI is a powerful end-to-end workforce management solution that is primarily geared towards enhancing your workforce management and reducing time-consuming manual tasks. Imprint AI is a smart solution that harnesses the power of Artificial Intelligence (AI), Internet of Things (IoT) and Machine Learning(ML). It gives managers and field workforce a boost by acting as an instrument in reducing redundant manual tasks, ensuring optimum time management and enhancing holistic efficiency.
A powerful tool like Imprint AI becomes all the more efficient when an individual is able to understand the smart features that it has to offer. Imprint AI is rich when it comes to the aspect of features, multi faceted when it comes to the aspect of industry.
Imprint AI has an array of useful features. With Imprint AI, one can have access to real time location tracking, comprehensive dashboard, dynamic form submission, client and lead management, video solution in the form of DialTM, attendance management, job scheduling, route planning and a host of other services that are integral to each and every venture. Irrespective of the size of the business or the niche of the business, Imprint AI makes workforce management and monitoring effortless and efficient.
Therefore, if you seek the best field workforce management, choose Imprint AI without a doubt.