Your product may be good or amazing, but the customers retain the interaction and customer service that you provide. As per research, 70-80% of the customers would not continue business with a company that provides bad customer service. It is natural that people are likely to share a bad experience more than a good experience.
As per studies, it is found out that 95% of the customers share their bad experiences but only 87% of them are likely to share their positive experiences. This is something that has a direct impact on the reputation of a company.
Therefore, the support team or the customer care team with whom the customer is in direct interaction hold a lot of importance. No matter how efficient or friendly the staff is, the venture will be highly affected if they are not motivated or are not happy working together. When the team morale is enhanced, they remain motivated, it is translated onto the interactions that they have with the customer. If we present the fact in a nutshell, satisfied employees lead to satisfied customers.
But the vital question here is, how would you achieve that? To achieve this you need to adopt the right approaches and use the right tools such as Imprint AI, the smart, new-age workforce management solution. Now, let us look at look at the approaches and how best to implement them:-
1. Give your team the freedom to solve their issues on their own.
For every venture, it is important that the rules and the overall infrastructure is not too rigid. Of course, it is important to allow your team to provide a creative solution to the problems of the clients within the set guidelines. The team should not feel that they don't have the freedom and they need to approach you for every other problem. The feeling of importance is paramount.
2. Communication is important
It is crucial that you need to talk and listen to your team. You need to be in conversation with your team frequently, it does not mean you have to have regular elaborate discussions. A simple greeting or a normal update makes sense. One needs to build good rapport with the team.Similarly, it is important that you listen to your team, involve them in planning and take insights. This is very essential to the growth of every venture.
3. Set proper goals.
It is important for you to set structured, smart and realistic goals for your team. Design them accurately so that the employees understand that they are achievable and they remain motivated to achieve their goals.
4. Credits and rewards
It is important that the employees have an extrinsic source of motivation. Give your employees or the concerned team credits whenever they are due. This should go hand in hand with rewards and incentives. These are extremely important if you want to ensure a happy work environment.
5. Be all for work and life balance!
It is important that a venture should be liberal in their approach. Work should not consume the lives of their team. This is why we recommend Imprint AI, the right tool. The smart AI powered workforce automation saves up a lot of time and allows the employees to focus on what they are actually required to do.
6. Provide the right set of tools
Inadequate resources are likely to demotivate a team, make it prone to errors and consume more time. The right tool can make things a lot easier.When we talk about the right tool, Imprint AI is indeed the right tool.
Imprint AI is a powerful end-to-end workforce management solution that is primarily geared towards enhancing your workforce management, augmenting productivity and reducing tedious manual tasks by automation
The advanced tracking solution of Imprint AI goes far beyond merely tracking of coordinates. Imprint AI offers smart modules that help in reducing the workload of a company or of the concerned individual. When it comes to the aspect of industries starting from the banks and NBFCs to telecom companies, pharmaceutical companies, FMGCs, diagnostic labs & pay wallets, Imprint AI has them all covered with customized features.
Therefore, with a right tool like Imprint AI and practical approaches, you're all set to have a happy and motivated team that ensure happy and satisfied customers!