Workforce management lies at the heart of every venture. This is because it is the process that deals with the management of employees, data and activities. If we consider any given organization irrespective of the industry, they have multiple departments which implies they have multiple employees as well. This is directly proportional to the fact that the management of the workforce is a complicated affair. This is because keeping a track of the employees, their activity, and the associated data in itself is a very tedious task. Some of the most common challenge in the field of workforce management are as follows:-
1. Time and attendance tracking
One of the most common issues in workforce management is the aspect of tracking time as well as attendance. This is usually because the tracking is done manually. It is the employee who manually signs in and signs out. This opens a room for inaccuracies and errors. Sometimes the error could be a result of inaccuracy, it can also lead to dishonesty. Further, keeping a track of the entire attendance manually becomes extremely tedious. This has an impact on the overall workforce management hence it also impacts the productivity of the individual.
2. Scheduling and Rostering
Within the premises of any company from any given industry, there can be several different shift patterns which require the concerned employees to be scheduled for different parts of the day. If we consider the aspect of staff levels,they can be dependent pretty much on the demand of the project. That is considering the busy periods or the periods that are in less demand. Paper based rostering had been increasingly tedious. Even if we consider that the rostering isn't paper based, rostering manually is extremely lengthy and tedious. Further, manual rostering keeps it prone to human error. This has a direct impact on the overall workforce management.
3. Managing absences
It is the employees that constitute business irrespective of the industry or the size. Therefore, if there are employees planned and unplanned absence of the employees are regular. The aspect of planned and unplanned absence can actually test a business. Unplanned absences can strain any given venture due to the cost of either covering the absence or replacing the employee. Further, unplanned absences definitely have an impact on the holistic production of a venture. Planned absences on the other hand are simpler to deal with. In any case, managing absence is a tedious task more so, if it is manual. This makes workforce management difficult.
4. Self Service
A crucial aspect of any workforce management is the aspect of employee self service. There is an unprecedented demand on the part of the employees to access their time and attendance information. This is extremely challenging for the employers who are expected to store data in a proper format. The requirement for transparent employee data is challenging. Even if the procedure for storage is digital, it is extremely tough if the process is completely manual in nature.
5. Tracking of Holidays
It is inevitable, employees of any given venture expect holidays. Some holidays are planned in nature which are relatively easier to deal with. For example, if we consider the aspect of festivities or prescribed holidays. However, unplanned holidays can be considerably tough to be dealt with. It is not possible for the employers to grant holiday requests to a large number of employees at the same time. The provision of holidays constitute an important aspect which is to be accommodated meticulously. Therefore, tracking holidays is important but it becomes extremely tough. Unplanned holidays strain the workforce management inevitably.A proper workforce automation crm software can tackle all the issues mentioned above. A good workforce automation crm software can offer a massive return on investment over time. Having a cost effective workforce management solution is something that every venture strives for. However, quite often workforce management solutions with advanced features can actually cost a fortune. The more professional, the more the price. There are good workforce automation crm soft wares that are either free or they come at an affordable rate but they are not equipped with the right set of features to meet with the professional challenges. This is the idea with which Imprint AI arrived into the picture. It is the cost effective solution to the above mentioned problems at lot more.
The world today has become highly digitized, more so if we consider the post-pandemic world. It goes without saying that the holistic business fraternity is becoming increasingly digital with the passage of time. Further, the market is dynamic, it is constantly evolving in order to meet the changing needs of the consumers with the change in time. Therefore, it is crucial to keep the workforce management and development of a venture at par in order to obtain an edge over the competitors. Companies irrespective of the size or industry requires a workforce management solution. This can be best achieved with the right kind of workforce automation crm software.
The right kind of workforce automation crm software provides a centralized platform to the business managers and the sales team so that customer interactions and convenience and activities can be prioritized accurately. A proper workforce automation crm software reduces the workload by automating several tedious works so that the primary energy of the employees can be channelized towards generating more leads, achieving a higher sales target which is inevitably the goal of every venture. Every venture seeks an enhancement in terms of productivity in order to generate more sales and acquire more profit.
With the increase in demand of the consumers, it is challenging to maintain the proper workforce management within the team and the communication with the existing and the prospective clients. Some of the most common challenge in the field of workforce management are as follows:-
1. Time and attendance tracking
One of the most common issues in workforce management is the aspect of tracking time as well as attendance. This is usually because the tracking is done manually. It is the employee who manually signs in and signs out. This opens a room for inaccuracies and errors. Sometimes the error could be a result of inaccuracy, it can also lead to dishonesty. Further, keeping a track of the entire attendance manually becomes extremely tedious. This has an impact on the overall workforce management hence it also impacts the productivity of the individual.
2. Scheduling and Rostering
Within the premises of any company from any given industry, there can be several different shift patterns which require the concerned employees to be scheduled for different parts of the day. If we consider the aspect of staff levels,they can be dependent pretty much on the demand of the project. That is considering the busy periods or the periods that are in less demand. Paper based rostering had been increasingly tedious. Even if we consider that the rostering isn't paper based, rostering manually is extremely lengthy and tedious. Further, manual rostering keeps it prone to human error. This has a direct impact on the overall workforce management.
3. Managing absences
It is the employees that constitute business irrespective of the industry or the size. Therefore, if there are employees planned and unplanned absence of the employees are regular. The aspect of planned and unplanned absence can actually test a business. Unplanned absences can strain any given venture due to the cost of either covering the absence or replacing the employee. Further, unplanned absences definitely have an impact on the holistic production of a venture. Planned absences on the other hand are simpler to deal with. In any case, managing absence is a tedious task more so, if it is manual. This makes workforce management difficult.
4. Self Service
A crucial aspect of any workforce management is the aspect of employee self service. There is an unprecedented demand on the part of the employees to access their time and attendance information. This is extremely challenging for the employers who are expected to store data in a proper format. The requirement for transparent employee data is challenging. Even if the procedure for storage is digital, it is extremely tough if the process is completely manual in nature.
5. Tracking of Holidays
It is inevitable, employees of any given venture expect holidays. Some holidays are planned in nature which are relatively easier to deal with. For example, if we consider the aspect of festivities or prescribed holidays. However, unplanned holidays can be considerably tough to be dealt with. It is not possible for the employers to grant holiday requests to a large number of employees at the same time. The provision of holidays constitute an important aspect which is to be accommodated meticulously. Therefore, tracking holidays is important but it becomes extremely tough. Unplanned holidays strain the workforce management inevitably.Further, if we venture into the aspect of sales, there are several challenges that companies encounter. They are as follows:-
- Centralizing customer data- It becomes increasingly challenging when the customer data is not stored in a centralized place. This makes the task a lot more difficult and directly impacts the relationship that a venture shares with the customers. Often, this is one of the leading causes of poor customer service experience.
- Forecasting and reporting is difficult- If the reports are produced manually by downloading data into sheets, chances are they are time consuming and prone to errors.
- Team based balance- One of the primary issues faced by the ventures is the aspect of talent management i.e hiring the employees and the right management of the team, which includes assigning of tasks and maintaining records.
These are the problems which are broadly faced.
To all the problems, the solution is Imprint AI, an advanced workforce automation crm software at a reasonable rate. It is the ultimate solution to all your business problems.
IMPRINT AI LLC is a SaaS product company run by alumni from premier schools who are passionate about using latest technologies like AI-ML to solve workforce management problems in today's digitally driven business landscape. We have created a new-age workforce automation solution, IMPRINT, that enhances productivity and enables 360-degree monitoring of field force. Some of the significant capabilities & features of IMPRINT include:
- IMPRINT goes far beyond simple tracing of coordinates and offers smart modules that simplify the life of business managers with attendance management, expense management, knowledge base and lead management.
- It offers VOIP calling feature with power dialler wherein a dedicated number can be used for inbound and outbound calls by the sales team, thereby capturing all leads and responding promptly to clients anywhere on the globe.
- Complete customer-sales agent communication is covered and available for audit as well as future use & planning.
- It enables internal (within a team) and external (with clients) communication via integrated video conferencing.
- The smart e-mail tracking and cross-platform communication features ensure that customer interaction over the entire range of platforms (website, social media, LinkedIn, etc) is captured and no leads are lost.
- Provides better resource planning & workforce optimization with the help of business intelligence generated using AI and deep learning technology. Access to sales reports, insights into the sales pipeline as well as forecast analysis are available on fingertips.
- Field workforce is empowered to quickly respond to clients, optimise routes and avail 24X7 help during client visits. Automation results in huge time saving, higher sales, reduction in operation costs and as much as 15-30% enhancement in efficiency of the entire team.
Imprint AI is an ever-expanding and a dynamic product which will allow easier business and combating of all the challenges effectively. All of these features are further available at a reasonable and an affordable rate. Therefore, if one intends to choose the finest workforce management solution at an affordable rate, Imprint AI is the answer.