While businesses try different ways to optimize their operations and maximize profits, they don't stress enough about investing in field force management software. Managing a fleet of on-the-field employees is a daunting task, but companies can transform it into a seamless and efficient process with the right technology.
That's where Imprint, an intelligent employee tracking and management solution, comes into the scene. Imprint provides real-time visibility and control over the remote team, which ultimately maximizes productivity, minimizes operation costs, and improves customer satisfaction. And the result of all these is increased ROI for your business.
Curious to learn more about how smart field service management software can boost your company's revenue? Here is everything you need to know.
Understanding Field Force Management Software: Know The Basics
A workforce management solution is a cloud-based system that helps companies with a large fleet of field employees track & manage their performance. Such a tool includes real-time location monitoring, visit route planning, attendance management, task assignment, job scheduling features, and more.
The data of all these activities can be reviewed on a comprehensive dashboard giving managers explicit visibility of operation status and team performance. With this system in place, employers would no longer be blindfolded regarding work progress.
The system also automates manual tasks like attendance management, client and lead management, expense reporting & reimbursements, etc., reducing chances of error and monetary loss. It also enables field sale teams to use their time and energy for more productive tasks, leading to efficiency enhancement.
How Can Investing In A Field Force Performance Solution Increase Your ROI?
As per a global report, only 21% of employees engage in their work. This is a concerning number for employers because it directly impacts the company's revenue. But a workforce management solution can help improve this status to a great extent because the software gives you access to every little detail about what's happening in the field.
It has additional benefits which contribute towards better ROI, which are:
Maximize Field Force Productivity
With the real-time location tracking facility, on-field employees can no longer keep authorities under the hood. Managers can check attendance, work progress, etc., on time to ensure things are going as planned.
It instills a sense of accountability in employers. They know any delay would directly impact their employment status and performance evaluation leading to maximized productivity.
Increased Efficiency
Since the field force management solution automates annual work like task assignment, job scheduling, route planning, etc., businesses can optimize field force better. It greatly increases the entire team's efficiency, leaving no room for mistakes. So businesses can now focus on doubling their revenue instead of wasting time amending the mistakes.
Better Customer Service
Companies understand how crucial it is to maintain a loyal customer base for consistent revenue. And delayed customer service is directly responsible for damaging a business's impression. But with automated alerts, beat planning and enhanced customer management, a field force management solution can improve customer service to a great extent.
Managers can quickly assign volunteers to cater to unique customer demands while ensuring that their queries are met on time. Moreover, the tool gives access to reports and analytics where employers can track the entire funnel of the customer journey to enhance customer services even further.
Such proactive aid increases the customer base, ultimately helping companies generate better ROI.
Sustainable Use Of Company Resources
A company that runs a large mobile workforce fleet has to invest significantly in employee transportation and daily operations such as project notes, service tickets, and other paperwork.
Sometimes the expenses exceed the company budget because employees tend to use company vehicles and other resources for personal use as well.
But with proper route planning, monitoring employee movement, and keeping track of how many client visits are made daily, organizations can significantly reduce maintenance costs, fuel consumption, and additional expenses. Paperless operations not only reduce time spent and costs, but also lowers the carbon footprint.
Overall, the software ensures that companies are not burning any money and instead making sustainable use of resources to drive more revenue.
To Enjoy These Benefits & Maximize Your ROI Sign Up For Imprint Today!
Whether you're a small business or a big enterprise with a large remote field force, implementing an FSM software like Imprint is the best move you can make. It's the right investment that provides assured ROI and helps businesses remain in the race in the long run.
So are you ready to take your field force performance to the next level? If yes, contact us today to learn more about Imprint and how it can benefit your business.