Introduction
Diagnostic labs play a critical role in the healthcare industry, providing essential testing and analysis services that help diagnose and treat illnesses. The requirement for these lab services turns multi-fold when there is any kind of pandemic hit like the recent covid-19 outbreak we have witnessed. With the increasing demands of blood collection and other home testing services, labs need to scale up the infrastructure and working efficiency of their field force especially the phlebotomists, the technicians who provide doorstep sample collection services. Manual management of so many field agents creates loopholes which ultimately slows down the service process. Better managing & monitoring of these field technicians can allow diagnostic centers to process higher workloads with greater efficiency and predictability.
Challenges in the existing manual system
- Since phlebotomists leave for field work at a designated time, their tasks must be assigned in advance, this eliminates the flexibility of instant assignment of appointment. Even if it gets assigned on call, it gets difficult to map the current location of the agent and the newly assigned patient's location.
- Real-time form data cant is collected, for that field agent has to reach the office and collect that manually.
- Apart from paper bills, there is no solid record of payment collection from the patients.
- Even the common announcements to all phlebotomists during their work have to be shared individually due to a lack of a common communication platform.
- The lack of means to record the exact distance covered by technicians lead to problems in reimbursement processes.
- Manual management of leaves taken by phlebotomists is surely a headache to managers.
The only solution visible to address these challenges and to improve business processes is moving the diagnostic labs to business process optimization firms like IMPRINT to streamline their operations and boost their bottom line.
How AI-powered Imprint helped various diagnostic labs to come over the above-mentioned business challenges:
- Field staff performance monitoring solution- Imprint has made it possible to assign instant sample collection appointments to the nearest phlebotomists available. This has led to efficient management.
- Imprint app has a collection management feature that helps phlebotomists to update the payment received from the patient in the app itself along with the payment mode in real-time. This eliminates the confusion between managers and field agents regarding payment issues.
- Leave management helps HR to keep a record of leaves taken by phlebotomists to date and also field agents can update their managers about the leaves schedule they plan for the coming days.
- All the common information and circulars can now be updated on the common sharing platform through the bulletin board feature. This eliminates the need to inform each field agent individually.
- Phlebotomists now can fill out the dynamic form assigned to them and update all details along with pictures and other required data in real time.
- Since Imprint provides time-stamped login and logout feature, it helps to keep a record of the total movement of phlebotomists throughout the day and thus makes the reimbursement process accurate, easier, and faster.
Now with Imprint's specifically designed features, labs can expand their operational capacities to serve more and more patients boosting their business to many folds. Contact us today and get a comprehensive demo!
Conclusion
The results of these efforts were impressive. And diagnostic labs saw significant improvements in efficiency, accuracy, and patient satisfaction. The new workflow management system reduced errors by 30%.
In addition to these operational improvements, labs also saw a boost in business performance. The streamlined processes enabled the company to take on more patients, resulting in a 15% increase in revenue. The improved patient satisfaction also led to more referrals and positive reviews, further driving business growth.
In conclusion, the partnership between various diagnostic labs and IMPRINT demonstrates the power of business process optimization. By leveraging technology, best practices, and industry expertise, IMPRINT was able to streamline diagnostic labs’ operations, resulting in improved efficiency, accuracy, and patient satisfaction, as well as increased revenue and business growth.
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FAQs
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1. What is the most common workforce functionality?
- Providing updates of employees’ working hours and absence to payroll and other HR systems.
- Digital leave application facility and digital approvals from reporting manager.
- Planning tasks to be able to create efficient and fair work schedules.
- Track the productivity of the field agents.
- Self-service to view one’s working hours and account balances.
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2. How can the field service department be improved?
- Digitize the collection and analysis of data.
- Focus on better response time.
- Improve the communication between managers and field agents with a built in video call application.
- The workflow must be optimized.
- Improve pattern recognition for forecasting.
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3. What are the types of service processes in field service?
Field service management incorporates processes like assigning and scheduling work orders, dispatching workers to new assignments, communicating with field workers on the job, and collecting data from the field.
4. What does a field service manager do?A Field Service Manager is a team leader who manages field agents on remote work sites. They are responsible for monitoring day-to-day operations, team collaboration, and communication.